At Rohre Pumps, we take pride in the quality and reliability of our high-pressure pumps. We strive to ensure our customers receive products that meet their expectations. If you encounter any issues with your purchase, please review our refund and return policy below.
1. Return Eligibility
We accept returns and exchanges under the following conditions:
- The product must be in its original, unused condition with all accessories and packaging intact.
- Returns must be requested within 30 days from the date of delivery.
- Custom-made or special-order items are not eligible for returns unless there is a defect or shipping damage.
- Products that have been installed, used, or damaged due to improper handling are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [info@rohrepumps.com] with your order details, reason for return, and relevant photos if applicable.
- Approval & Instructions: Our team will review your request and provide return instructions if eligible.
- Shipping the Return: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service.
- Inspection & Refund: Once we receive and inspect the returned product, we will process your refund or replacement. Refunds will be issued to the original payment method within 7-14 business days.
3. Refund Policy
- Approved Refunds: If your return is approved, we will issue a full or partial refund based on the product condition.
- Non-Refundable Items: Customized or special-order items are not eligible for refunds unless defective.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
4. Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.
5. Exchanges
We offer exchanges for defective or incorrect items. If you need an exchange, please contact us at [info@rohrepumps.com] with your order details.
6. Cancellations
Orders can be canceled within 24 hours of placement if they have not been shipped. Once shipped, cancellation is not possible, and our return policy will apply.
For any further questions, feel free to contact us at [info@rohrepumps.com]. We appreciate your business and are committed to providing you with the best service.